Help Center

Please visit this page here.

We are based in the Pacific Northwest, in Seattle, Washington!

We answer all emails within 24 hours.

Once the order is shipped, a tracking number will be sent to you automatically. We are usually able to provide the order tracking code within 5-7 days after you place an order. 

You can track your order here: Track My Order

Pending - Your order is currently pending to track.

Your order may have just been shipped so it may take a few business days before your package syncs with its tracking number.

If the problem remains for an extended period of time, please contact us at support@survivalcatsupply.com.

In Transit - Your order is on its way to you and will be delivered in a few weeks.

Alert - This may occur due to various reasons: incorrect or incomplete address, address not found, etc.

Please contact us at support@survivalcatsupply.com.

Expired - Your tracking status is out of date.

Please contact us at support@survivalcatsupply.com.

Pick Up - Your order has reached your local post office. Please visit or contact your local post office for status update on your delivery.

Delivered - Your order has been delivered to you!

Contact us at support@survivalcatsupply.com with your name, order number, and your updated order information.

It sure is. We use PayPal and Shopify to process payments, so not even our staff are able to see your payment details. PayPal is the world's largest and most popular secure payment provider when it comes to transactions. For added security, our website is built on the Shopify secure platform. With that said, all of your personal information is locked down tight.

We accept PayPal, Amazon Pay, Apple Pay, Google Pay, and credit/debit cards (Visa, MasterCard, American Express, Discover, etc.).

We do not accept cash on delivery (COD).

Normally you can register a free account at www.paypal.com - but please note that paying by PayPal is only possible in the countries listed on the following web page: https://www.paypal.com/lt/webapps/mpp/country-worldwide.

If you have a PayPal account, but you are having problems with sending money or logging into PayPal, please contact PayPal customer service.

Please view this page here.

We have multiple fulfillment centers around the world, so please do not be alarmed if you receive separate shipments.

Likewise, do not worry if you do not receive all of your packages on the same day.

Yes, we do. We deliver to more than 100 countries around the world.

Please view this page here to view our shipping policy.

Please visit this page here.